Suzanne O'Connor RN, MSN, CS
Email: Suzanne@suzanneoconnor.com
Website: http://www.Suzanneoconnor.com
Phone: 978-475-4862 Fax: 978-475-4704
Address: 27 Bancroft Rd. Andover, MA.
Area(s) of Expertise: Change Management, Consulting, Customer Service, Empowerment, Leadership/Teambuilding, Medical/Dental, Training
Description:
Website: http://www.Suzanneoconnor.com
Phone: 978-475-4862 Fax: 978-475-4704
Address: 27 Bancroft Rd. Andover, MA.
Area(s) of Expertise: Change Management, Consulting, Customer Service, Empowerment, Leadership/Teambuilding, Medical/Dental, Training
Description:
Speaker, Consultant, Author & Customer Service expert known for practical strategies & humorous delivery. Rapid Changes in Health Care requires strong alliances with patients & teams for sustainable outcomes. Suzanne expertise in patient & staff satisfaction helps her provide low cost solutions in sample programs: A. Navigate Stormy Seas:Manage Complaints & Diffuse Difficult Situations B. Quickly Build Trust & Alliances with Patients & Teams C. Alliance not Compliance:How to Get Patients to Take Charge of their Illness D. Emotional Intelligence #1 Key for Better Results E. 21 Low -Cost ways to Retain & Recognize Staff
