Susan Keane Baker

Email: Susan@susanbaker.com
Website: http://susanbaker.com
Phone: (203) 966-4880 Fax: (203) 972-8410
Address: 6 Kelley Green New Canaan, CT
Area(s) of Expertise: Customer Service, Medical/Dental
Description:

Susan Keane Baker is the author of Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients. She works with health care organizations that want to be known for service quality and with people who want happier patients. Practical strategies that can be implemented immediately are discussed in:

1. Managing Patient Expectations
2. Coping With Difficult People
3. Sustaining a Culture of Service Excellence
4. One Great Leadership Skill: How to Inspire Discretionary Effort
5. Taking Your Service Quality Program to the Next Level: 60 Ideas in 60 Minutes